1. Introduction & General Conditions

These Terms & Conditions govern your use of the BV Scarves website and your purchase of products from BV Scarves. By accessing our website, placing an order or purchasing any of our products, you agree to be bound by these Terms & Conditions.

BV Scarves reserves the right to update, amend or modify these Terms & Conditions from time to time. Any changes will be published on this page and will apply from the date of publication.

2. Website Information & Product Descriptions

We make every reasonable effort to ensure that the information displayed on the BV Scarves website is accurate and up to date.

Product descriptions, photographs, colours, measurements, fabric details and other product information are provided as accurately as reasonably possible. However, colours and appearance may vary slightly depending on lighting, photography, screen settings and the device used to view our website.

Due to the nature of certain fabrics, materials and manufacturing processes, minor variations in texture, colour, finish, measurements or appearance may occur between individual products. Such variations do not necessarily constitute defects.

Product availability, specifications and pricing may change without prior notice. BV Scarves reserves the right to modify, discontinue or limit the availability of any product or part of the website at any time.

3. Orders & Payment

Orders may be placed through the BV Scarves website or through other approved communication channels provided by BV Scarves.

An order is only considered confirmed once payment has been successfully received and the order has been accepted by BV Scarves.

Customers are responsible for reviewing their order carefully before completing payment, including the selected product, colour, quantity and delivery information.

Available payment methods will be displayed at checkout or communicated to you when placing your order.

BV Scarves reserves the right to refuse, limit or cancel an order where reasonably necessary, including where a product is unavailable, information supplied is incorrect, payment cannot be verified, or fraudulent or unlawful activity is suspected.

If an order is cancelled by BV Scarves after payment has been received, any applicable refund will be processed in accordance with these Terms & Conditions and applicable South African law.

4. Pricing & Promotions

All product prices displayed on the BV Scarves website are subject to change without prior notice.

Where applicable, promotions, discounts and special offers may be subject to additional terms and conditions. Promotional offers may be available for a limited period and may be withdrawn or amended at the discretion of BV Scarves.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

BV Scarves reserves the right to correct pricing, product or promotional errors where reasonably necessary.

5. Product Measurements & Information

BV Scarves provides product measurements and other relevant information to assist customers in selecting the most suitable scarf, hijab or accessory.

Customers are responsible for reviewing the available product information before placing an order. If you are unsure about the dimensions, material, colour or suitability of a product, we encourage you to contact BV Scarves before completing your purchase for assistance.

Measurements provided on the website are intended as a guide and may vary slightly due to manufacturing processes, fabric characteristics and the nature of individual products.

6. Delivery

BV Scarves delivers within South Africa unless otherwise agreed.

Delivery fees and estimated delivery timeframes will be communicated at checkout or when your order is confirmed.

Delivery timeframes are estimates and may vary depending on product availability, order volumes, courier schedules, public holidays and the delivery destination.

While BV Scarves will take reasonable steps to ensure orders are dispatched within the communicated timeframe, delays may occur due to circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, technical issues or unforeseen operational circumstances.

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

BV Scarves cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

7. Returns, Exchanges & Refunds

BV Scarves aims to provide quality scarves, hijabs and accessories that meet reasonable standards of quality and presentation.

If you receive an item that is damaged, defective or materially different from what you ordered, please contact BV Scarves as soon as reasonably possible after receiving your order.

Customers may be required to provide photographs or other information to assist us in assessing the issue.

Where a product is confirmed to be defective, damaged or incorrectly supplied, BV Scarves will provide an appropriate remedy in accordance with applicable South African consumer protection legislation.

Where an exchange or return is approved, the product may be required to be returned in its original condition and packaging, subject to applicable consumer rights and the circumstances of the return.

Items that have been worn, washed, altered, damaged or improperly handled after delivery may not qualify for a return or exchange where the issue resulted from the customer’s use or handling of the product, subject always to applicable consumer protection legislation.

8. Change-of-Mind Returns & Exchanges

Where BV Scarves offers returns or exchanges for change-of-mind purchases, such requests may be subject to specific conditions, timeframes, product availability and return requirements.

For hygiene and product-quality reasons, scarves, hijabs and accessories returned for an approved change-of-mind return or exchange should be unused, unworn, unwashed and in their original resalable condition, together with their original packaging and any applicable accessories or materials.

Products showing signs of wear, washing, staining, perfume, makeup, damage or other use may not qualify for a change-of-mind return or exchange, subject to applicable consumer protection legislation.

A change-of-mind return or exchange does not affect any rights that a consumer may have under applicable South African consumer protection legislation.

9. Product Care & Use

Customers are responsible for following any care instructions supplied with their BV Scarves products.

Different fabrics and materials may require different care methods. Customers should refer to the care instructions provided with the product and take appropriate care when washing, ironing, storing and handling scarves, hijabs and accessories.

Exposure to excessive moisture, heat, chemicals, harsh cleaning products, unsuitable washing methods or improper storage may damage certain fabrics or accessories.

BV Scarves cannot be held responsible for damage resulting from improper use, washing, cleaning, ironing, storage, maintenance or care of products after delivery, subject to applicable consumer protection legislation.

10. Fabric & Natural Variations

Certain BV Scarves products may be made using fabrics and materials that naturally vary in texture, colour, finish and appearance.

Minor variations in fabric texture, weave, colour, print placement or finish may occur between individual products. These characteristics may be a natural result of the material or manufacturing process and should not necessarily be regarded as defects.

11. Intellectual Property

All intellectual property appearing on the BV Scarves website, including but not limited to the BV Scarves name and logo, trademarks, photographs, product images, graphics, designs, written content, videos, icons and other website materials, is owned by or licensed to BV Scarves unless otherwise stated.

No person may copy, reproduce, modify, distribute, publish, commercially exploit or otherwise use BV Scarves intellectual property without prior written permission.

12. Website Use & Availability

BV Scarves makes reasonable efforts to maintain the availability and functionality of its website. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Website functionality may occasionally be affected by maintenance, technical issues, hosting problems, third-party services or circumstances beyond our reasonable control.

BV Scarves reserves the right to suspend, modify or discontinue any part of the website where reasonably necessary.

13. Limitation of Liability

BV Scarves will take reasonable steps to ensure that products are supplied according to the descriptions and specifications provided on our website.

To the extent permitted by applicable law, BV Scarves will not be liable for loss, damage or delay arising from circumstances beyond our reasonable control, including courier delays, supplier delays, technical failures, power interruptions, natural events or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights or protections afforded to consumers under applicable South African consumer protection legislation.

14. Privacy & Personal Information

The collection and processing of personal information through the BV Scarves website, including information submitted through checkout, enquiry forms or other communication channels, is governed by our Privacy Policy.

BV Scarves may collect and process personal information where reasonably necessary to process orders, communicate with customers, arrange delivery, provide customer support and comply with applicable legal obligations.

We take reasonable steps to protect personal information and process it in accordance with applicable privacy and data protection legislation.

15. Third-Party Services

The BV Scarves website may use third-party services to facilitate payments, website functionality, delivery, communications and other aspects of our business operations.

Third-party services may be subject to their own terms, conditions and privacy policies. BV Scarves is not responsible for the independent policies, systems or practices of third-party service providers, subject to applicable law.

16. Applicable Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Nothing contained in these Terms & Conditions is intended to remove or limit any rights a consumer may have under applicable South African legislation.

17. Contact Us

If you have any questions regarding these Terms & Conditions, an order, product, return or exchange, please contact BV Scarves through the contact details provided on our website.

18. Changes to These Terms & Conditions

BV Scarves reserves the right to update or amend these Terms & Conditions from time to time.

Any changes will be published on this page and will apply from the date of publication.

Your continued use of the BV Scarves website or placement of an order after changes have been published constitutes acceptance of the updated Terms & Conditions.